Shipping Policy

The Fire Services Museum of Victoria passes on the cost of shipping as a separate line item on all orders unless included in the item price.

All orders are shipped with tracking.

The Museum is run and staffed by volunteers so shipping charges are based on pre-paid satchels so our members can pack and drop your order in a post box to maximise the time of our members.

The FSMV combines postage wherever possible.

The FSMV uses recycled packaging wherever possible.

Where time permits and/or the item requires it, members attend a post office to lodge items.  In this case the FSMV refunds any excess postage charged.

If an item is faulty or damaged in transit please contact for the team to get in touch to assist in rectifying the situation.